Resourcefulness
Maximize existing resources and talent to meet demands amid global shortages.
Scalability
Implement reusable solutions to grow capacity and increase profits efficiently.
Efficiency
Utilize a global delivery model to enhance margins by optimizing location-based services.
Optimization
Lower operational costs by streamlining processes and reducing ownership expenses.
Ownership
Establish and manage an offshore team to maintain control over global service delivery.
Step into big-business infrastructure
Businesses of every size can leverage our infrastructure.
Dedicated HR & operations staff to support you
Multiple active clients across various industries
Geographically spread to support various timezones
Skilled and Experienced local talent
.jpg)
We help you build and manage dedicated full-time teams in India
Our unique models differentiates us by allowing clients to access the benefits of offshoring while maintaining operational transparency over their operations. Here is how we do it.
Global Capability Center (GCC)
Centralized Expertise: Consolidate key functions to enhance quality, collaboration, and efficiency.
Continuous Improvement: Drive innovation and process enhancements to support growth and transformation.
Build Operate Transfer (BOT)
Seamless Transition: Operate and transfer facilities with structured knowledge sharing for sustainable handover.
Risk Control: Ensure stability and standardization before transferring full operational control.
Managed Services
Comprehensive Management: Ensure service quality, uptime, and operational efficiency aligned with business goals.
Cost Efficiency & Flexibility: Optimize resources and enable scalable, predictable cost management.
GCC Implementation Journey: From Discovery to Operational Excellence
Discovery
We partner with you to understand your GCC philiosophy. Through the collaborative process, we also help you understand the Indian nuances on compliances and prevelant policies and procedures
Setup
Foundation for the GCC is based on the decision taken in the discovery phase to setup organisation and legal entity, formulating all policies and procedures for successful operations
Operationalise
In this phase, the GCC becomes fully operational, with our comprehensive support across Workplace, HR, Finance, and IT—enabling you to focus entirely on the GCC's core operations
GCC Journey
Early 2000s
Captive Centres limited to BPOs
2005 - 2012
Growth of GICs
2013 - 2023
Opening of Centres of Excellence
2023 Onwards
GCCs become transformation hubs
Benefits of Partnering Locally for GCC Expansion
India offers substantial advantages for GCCs, but navigating its business environment brings unique challenges. Partnering with a local Indian firm can streamline GCC setup and boost efficiency by addressing certain key challenges:
Regulatory Guidance: Local firms understand India’s regulatory landscape, helping ensure smooth compliance with labor laws, tax codes, and legal requirements.
Talent Acquisition: With established networks, local partners can source top talent, manage recruitment, and tailor onboarding for the Indian workforce.
Tech Setup: Local partners are familiar with the Indian IT environment, aiding in IT infrastructure setup, system compatibility, and ongoing support.
Financial Compliance: Expertise in Indian tax and financial laws enables local partners to establish efficient processes and ensure tax compliance.
Cross Cultural Integration: Local partners bridge cultural differences, offering sensitivity training and fostering collaborative communication between HQ and the Indian team.
Shared Service Centres
R&D Centres
Knowledge Centres
Innovation Centres
Customer Service Centres
Avatars of GCC
The Critical Role of Local Partnerships in GCC Expansion
While India offers immense opportunities for GCCs, the complexities of its business landscape demand local expertise. Partnering with a trusted Indian firm is crucial to overcoming these challenges:
Mastering Regulations: India’s ever-evolving regulatory framework requires local insight to avoid costly delays, ensure compliance, and mitigate legal risks.
Securing Top Talent: Attracting and retaining India’s best talent goes beyond recruitment—it demands a nuanced understanding of the market, compensation trends, and cultural expectations.
Seamless Tech Integration: Local IT expertise is essential for aligning India’s infrastructure with global systems, ensuring smooth and compatible operations.
Navigating Financial Compliance: With India’s intricate tax and finance regulations, local expertise ensures efficiency, compliance, and operational stability.
Bridging Cultural Gaps: Cultural alignment is key; local partners facilitate meaningful integration between global HQ and the Indian workforce, fostering collaboration and productivity.
Local partnerships are not just advantageous and save cost—they’re indispensable for effective, impactful GCC expansion.
Is outsourcing right
for your business?
Our offshoring specialists are ready to answer all of your questions - from pricing models to how we attract the best talent with industry-specific skills, data security and whatever else you’re curious to know.
​
Our lean structure allows us to be extremely agile for the customer needs while ensuring complete compliance.
​
We’re proud to be offshore outsourcing experts and the talented people we hire for our clients – we’re ready to help you.
Find the talent you need no matter the industry, team or role
Unlock endless offshore potential when you partner with Zero Kelvin.
Finance and Accounting
Payroll
Project Management Office
Human Capital Management
Tech Staff Augmentation
Advisory Services